Somnath bhai is happy to see me after many months. While splitting a green coconut, he asks me multiple times if I no longer live here and why have I stopped visiting him. I have grown so used to the little favors, like how he taps individual coconuts to find the best ones for me, with sweet water and a thin layer of flesh. I am very hungry today. I have had no lunch, and this is all that I am going to get. So I stand there for some time as he splits multiple coconuts, some to drink and some to take home. In between, he tells me that he has spent most of his life in the city. He shares that he is 24 years old and has been married for three years now. I find that a little surprising, since he does not look a day past his teens. I jokingly tell him that but he takes my comment seriously. So he starts browsing his phone to show me pictures of his wife. He shares that his wife is a nurse whose family lives in a nearby city.
Tuesday, August 04, 2026
The Danger of a Single Story
Saturday, June 09, 2018
Why I am not likely to fly Qatar Airways again
The shortest life span of a US-India airplane ticket I bought was 4 hours. Things in my life changed in those 4 hours. I had to cancel my ticket.
Flights from the US usually come with a free cancellation clause for up to 24 hours of initial purchase. I have done that with Emirates and United. You just cancel your ticket online and get a full refund in a few days. No questions asked. This is the first time I was flying Qatar.
Apparently, Qatar Airways works on a different model. There is a button "Hold Ticket for 24 Hours" that I never saw. It could be that I was distracted, stressed, or maybe it was written strategically so that a first-timer who does not know will not notice it. Large business, after all, care about making money. They do not care about customers. Perhaps they design their websites accordingly.
When I cancelled the ticket after 4 hours, the system said that it will refund me the price of the ticket minus $305.00. It seemed odd. I called customer service. Apparently, Qatar Airways does not have a 24-hour customer service either. If you do not call within normal business hours for eastern time zone, congratulations, you have just been screwed. Again, the customer service is not really meant for serving the customer.
By the time I could have talked to a human the next day, I might have crossed the 24-hour mark. I had to decide quickly. Note that I still had not realized that I have overlooked the "Hold Ticket for 24 Hours" button. How would I? When I had bought that ticket 4 hours ago, I had every intention of making that trip. I was doomed the moment I bought the ticket. Whether I was stuck to the plan or not, my money was stuck there.
If you watch air crash documentaries, it is never one thing gone wrong that brings down an airplane. It is usually a combination of different things, a chain of events gone wrong, often combined with human error. My situation was something like that.
It took a couple of email exchanges and phone calls the next day to even understand what had happened. I admitted my mistake, told them that I am a first-timer with Qatar, it was a weekend and I could not talk to a customer service agent to understand what was going on. They train their staff well to maintain a robotic voice and keep apologizing for my inconvenience when they are far from being apologetic. For every line I said, they kept apologizing for any inconvenience.
I wrote to the E-commerce support. I explained what had happened and said that it was my fault. I wrote about four emails in a week. In every email, I admitted to my mistake for not noticing that “Hold Ticket” button. Yet, after a week, I got a vague, impersonal, copy-paste email with words like “we regret to inform you,” “as per policy,” and “we look forward to welcoming you on-board on one of our flights soon.” I wonder if policy is meant for people, or people are meant for policy.
My final reply to them was short. I wrote that I hope this profit of $305.00 will supersede the loss of a customer, and hopefully, they never have to welcome me on-board.
Here was an opportunity for the airline to rise above their policies and make a lasting impression. I even told them that I was willing to buy a new ticket with the correct dates right away, a ticket that would cost me 5-6 times this $305.00 penalty. The math was simple. The intention to help was never there in the first place.
Sheryl Sandberg, in her convocation speech at MIT this year, said something that hit home. To quote her:
It’s about people only when the intention is to serve people. Technology forgets. Human beings don’t. My first impression of Qatar Airways will always be my lasting impression.
sunshine
Wednesday, March 14, 2018
Across the Atlanta(ic)
Wednesday, June 15, 2016
A random day of my life in Kolkata
Tuesday, June 07, 2016
People are talking
Sunday, March 06, 2016
Funny things said and heard
sunshine: Just from my room on the 2nd floor to the kitchen on the 1st floor at night, and back. This is when I stay up late and work and get very hungry. And you?
M: I am climbing Mount Kilimanjaro on my 50th birthday.
Respect!
"What did you say?", screamed a familiar voice in a shrill pitch from the other aisle. It was G’s voice, "Sanjeev Kapoor is making Cholay? Where?"
Being hard of hearing is one of those things I still haven't thought would afflict me or my friends someday. It's all in the package of getting older. And it's definitely coming soon.
"You write very well. I thoroughly enjoy reading what you write. It's totally not like Jhumpa Lahiri material. It's not poetic and not like a novel. There is no language intricacy. You know, novels are written in a certain way. The story builds up. The reader anticipates about what will happen next. Your writings are so simple, about such basic events. There is nothing to anticipate. Anyone would understand it."
Me: Umm... So what part of your long speech was a compliment?
G's "compliment" reminded me of what my mom said once. "You write so well, you should author a book. In fact, you write so well that half of the time, I do not even understand what you are writing."
I meet a friend in Seattle after 6 long years, and go out for dinner with him. We are having a lovely time, catching up after so many years. He asks me more about my work, and so do I.
"So where do you work now?", I ask, genuinely interested.
"Skype", he says.
"Great! Great to meet someone in Seattle who doesn't work for Microsoft!", I say, all confidently.
His expression was priceless. And so was mine.
"Remember, Lord Vishnu is watching you. If you don't drink milk and don't practice music daily, he will go and complain to the tooth fairy."
Who knew Lord Vishnu and the tooth fairy all knew each other?
Friday, June 18, 2010
Pants down Hands down
Tuesday, June 15, 2010
Gratitude with an Attitude
About a year and a half
ago, my friend called me while I was working on a health litigation case. The plaintiff
was demanding a large compensation from the company who fixed sewage lines
after a particular mishap when the restroom commode exploded and shit literally
hit the fan, leading to a prolonged fungus contamination and related health
effects. My friend was inconsolable; she said she had no money and was a week
away from an international trip to India. I had lived the life of a poor
graduate student for two years by then. She even offered to carry chocolates
for my parents back home.
I wondered why a graduate
student needed one month’s salary as a loan. This friend had previously
plagiarized my statement of purpose after asking to read it, changing her name
and the name of her department and school. She made it to the US and vouched
that it was all her effort.
I sent her a check, never
asking her why she was in a financial crisis. People who let go of their pride
and asked for a loan must be in dire need for money, and there was no need for me
to compound her discomfort by asking for a reason. In return, I got a lot of phone
hugs, a promise that my family would get a box of chocolate truffles, and her
word that she will return the money as soon as possible.
I waited. And waited. And
waited. I am still waiting.
Six months later, I sent
her a reminder. She told me what a scumbag her PhD advisor was. The grants she
was working on was put on hold and she was living hand-to-mouth.
I also noticed an update on
her Facebook album where she and her boyfriend held hands in Florida.
Nine months later, I lost
my job. I asked once more for the money. I did not get it back. However, there
was a Facebook update a few days later about how excited she was planning a trip
to meet her boyfriend in California.
One year later, she said
that she will be visiting me in Seattle. I was impressed that she had decided
to personally repay the loan. When she arrived, she told me that she wanted to visit
Mount Rainier National Park. The money was never mentioned.
After a-year-and-a-half of
asking, being unemployed for eight months, and going through her adventurous
Facebook tourism updates, all I got were grieving emails about how bad it is to
be a poor student. Imagine a poor person telling an unemployed person this. Then
arrived the letters with enclosed checks with instructions that I should not
deposit the checks since there was not enough money in her bank. Then came
another set of letters telling me that I could deposit the checks in instalments.
There were another set of checks that were claimed to be Fedexed but never
reached me. Finally, I got an email from her.
“Just a
quick (quick??) reminder that you can
deposit the checks now. I am happy to be able to re-pay your loan and grateful
for your help and patience”
The email felt nice till I
came to the last sentence.
“Now that you
will be a student and I will have a job after graduating, don’t hesitate to ask
me if you ever need financial help. Love”.
For someone who stole my
statement of purpose, asked me for money and did not repay it despite all the
fun Florida/California, a boyfriend and family members in the US for help, and for
someone who was helped without any questions asked, the last sentence of the
gratitude email was something. I never replied to it.
sunshine
Tuesday, May 04, 2010
Bars and Barriers of Language
My aunt from Chennai (G’s mom) decided to visit us in Kolkata a few weeks ago. I was ecstatic, given that I’ve always been close to G’s family, her mom, and her daughter (baby Kalyani). There are people you meet in life and develop an instant bonding. This was one such family.
My mother however was a little reluctant because of the language barrier. My mother speaks reasonable English and Hindi, but feels most comfortable communicating in Bengali. Here she even assumed that aunty cannot speak anything other than the language of andre pandre (Tamil). My mother’s worries was based more on the lines of if she would be able to be a good host, how would she communicate with someone who speaks Tamil, if aunty would like Bengali food, etc. It’s a different story that my mother soon discovered for herself how well versed in Bengali aunty was. The moment my mother heard it for herself, they were inseparable buddies, constantly conversing in Bengali. I have never seen two strangers bond so quickly. Language was no longer a barrier, since one of them spoke the language the other understood.
My mother’s reluctance to meet someone she assumed she wouldn’t be able to communicate with got me thinking. How do couples in inter-caste marriages cope? What if neither understands or speaks the other person’s language? Where is the level of comfort then? Are couple okay communicating in a language each understands, but is not necessarily the native language then? Like a Bengali married to a Tamil speaking in English and Hindi for the rest of their lives? What language do their children speak then? All the languages involved, or none? Do they just resort to speaking the comfort languages like English or Hindi?
On similar thoughts, have you ever wondered how babies communicate to the world around them without knowing any of the languages? Without speaking a single word, babies deftly communicate their needs- hunger, anger, sleepiness, pleasure, and more. As baby Kalyani is growing up, she has developed her own special language to communicate with the rest of the world. A little more than 19 months old, with 6 teeth in all, she can tell you all about what she needs with her body language. She will scream “daadan” if she fancies something. So you take her to a shopping mall and she likes a particular dress, toy, even a little boy (yes, I am not kidding), and she will stretch out her hand and scream “Daadan”. She once wanted to hold a newly born and screamed “daadan” while moving towards the baby. We prevented her in time before she leapt at the little one.
These days, baby Kalyani has a special way of communicating that she wants to be taken outside. She will tell you “Bye shikkin” (probably her version of a bye bye trip, or her way of saying bye, see you). So when G is done bathing her and dressing her in her spring dress, smelling of soap and powder with neatly combed hair, she will demand to be taken outside for a drive. I once called G when they had just finished dinner and the little one demanded to be taken for a long drive at 10 pm !!! All I heard was screams of “bye shikkin”. On another occasion, they had barely boarded the train when the little one wanted to be set free so that she could run about inside the train. How successfully she communicates what she desires in life !!!
While some of us hesitate communicating with others from different cultures, not wanting to appear like a fool or be misunderstood for having said something inappropriate, nothing matters to little babies. Communication is instinctive for them, they know they will make their voices heard and their demands catered to, no matter what language people around them understand. Babies will make you understand their language.
sunshine
Saturday, September 12, 2009
The Others
More than two decades later, I don’t think I am doing anything different. First, I hosted 2 people who were interning here and happened to be my cousin’s friends. Then I am currently hosting a new student who is starting school, till she finds a place to call home. 3 years ago, someone hosted me, helped me get used to the ways of the new country, and made my adjustment a lesser bother. I try to do the same by hosting someone at my place every year. And what do I get out of it?
Company. Friends. Observing someone at close quarters, seeing how similar and how dissimilar our lives are. I get to talk about so many things, learn so many things from them. It is not quite as having a roommate, it is better. With a roommate, there is a compulsion of staying together, even though you want to tear your hair or beat your head against the wall every time you saw them. You don’t have to be diligent about taking turns cooking. There are no such rules per se. You can still lead your normal life and have temporary company at the end of the day.
So far, I have enjoyed temporarily hosting people at my place. Yes, there were times when I longed for my own space, longed to come home and not see anyone. But the fun of living with someone has outweighed my solitary life cravings. Maybe we all are lonely, and desperately seeking company in whatever form. Who knows?
sunshine
