Wednesday, April 09, 2014
The Art of Giving
Saturday, August 20, 2011
United (Airlines) We Stand
Dog tired. Dehydrated and feverish. Too exhausted to think and too eager to get home. The long journey had not exactly been a smooth ride. Occasional air pockets. The chicken for lunch at the airport that could be mistaken for leather. The constant fear of dying midair after reading a book about the exact mechanism by which people die during an air crash. The well built man on my left, whose occasional and unintentional brush of the femur sent faint shivers down my spine.
Long flights were not my forte. I would be too glad to reach home, ensconced in the familiar comforts of my bed. After a wait of a few hours, I was only too happy to be able to catch the last leg of my flight back home. I heard an announcement that didn’t exactly ring warning bells first. The flight was overbooked, and they were looking for volunteers to take the flight the next day. In exchange of wasting my time, they would compensate me with a travel voucher of $400, plus free accommodation for the night. Naah, the offer did not seem lucrative enough to tempt me. Spending the night in a hotel, with the knowledge that my luggage had reached somewhere before I did, and was lying unsupervised, and the hassle of clearing security again, wasn’t good enough to tempt me to volunteer to take the next flight. Why did you overbook your flight dear United Airlines? Don’t you always do it? Last time, you were going around offering almost double the amount, begging people to stop their work and be jobless enough to spend nights in hotels. Why were you so greedy?
No one volunteered. Which responsible person with work commitments would? The boarding started, and I confidently walked toward the aircraft. They scanned my boarding pass, and there, the familiar beep of the scanner was playing out of tune. This is not exactly the chord you sing in, dear scanner. They asked me to step aside, as if I was a convict. It seemed I was a few of the “chosen ones” who would not be allowed to take the flight that day. Since I did not volunteer to miss my flight, the system did a random search to see who had paid less for their tickets, or who had booked their flight long back. I was paying a price for planning my trip early enough, because that is how I paid less for my ticket according to them. This wasn’t good news.
To cut a long story short, they did several things that did not seem right. The women at the counter were curt and rude, and cared least about my work priorities. They did not oblige even when repeatedly asked about what was happening, and why was I picked not to board the flight. Wait, this gets even more interesting. My luggage was already in the plane, and the lady looked at me accusatorily when I asked if I could at least have my luggage, because I did not have any change of clothes with me, and because I was not comfortable with the idea of my bags lying unsupervised for the night. She rudely asked me if she wanted to stop the plane, take out all the suitcases, and find mine, as if I was responsible for my luggage making into the flight, when I was not allowed to. Then she just asked me to sign somewhere, and gave me a gift voucher of $400. Note, when I asked if I could have cash instead, she refused, with her “take it or leave it” tone. Basically, she was giving me a voucher to be redeemed within the next 1 YEAR ONLY on another UNITED AIRLINE FLIGHT ONLY. So if I had pneumonia and could not fly for a year, or if I decided to fly somewhere United Airlines did not fly, for example, directly to Kolkata, my voucher was doomed. I later came home and did some reading, only to understand that the customer has the right to information. Here is what their website says,
“If you are involuntarily denied boarding and have complied with our check-in and other applicable rules, we will give you a written statement that describes your rights and explains how we determine boarding priority for an oversold flight. You will generally be entitled to compensation and transportation on an alternate flight.”
Another website claims the following:
“The airlines are obligated to offer you either a travel voucher *or* cash compensation (in the form of cash or check) up to a certain value … Most people are unaware that the airlines have to give you that compensation in cash if you so wish. In fact, most gates leave off that little nugget of information in hopes you’ll simple take what they’re offering as a voucher. And most do.”
No wonder they did not bother to explain me my rights, and I would obviously not be reading stuff off the internet the moment they denied to board me.
They offered me a hotel voucher too, a hotel outside the airport. How I got to the hotel, and how much I spent on transportation, was not their headache. Thankfully, I was a few hours driving distance from home, and sometime during my life, I had done myself a favor by learning to drive. Hence I politely declined their hotel voucher, and rented a car out of my pocket. It was more important that I reached home, than stay at a hotel or at the airport for the night. I drove for the next few hours, picked up my luggage abandoned at the airport (unlike their claims that someone would keep an eye on my bags, they were lying unsupervised at the airport), and reached home long past midnight.
United Airlines, you were not flying me in for free, were you? What kind of a service was this, especially after I was denied boarding? I had heard the story of United Airlines breaking guitars (do watch the very enlightening video). If I was creative enough and had the time, I would not just write a song, I would make a movie out of the episode.
sunshine
Sunday, October 09, 2005
I Am Beautifully Challenged.
It is a Beauty Parlor.
As far as beauty awareness goes, the world has already entered the jet age while I am still marveling at the usefulness of the bullock cart. We fortunately have a dressing table at home. And every time I try on some make up, my mind gets discombobulated amidst the bottles of creams and lotions and face packs. I would not know one bottle from another. My mom and grand mom and my little sister know a hundred times more than I do.
Okay, I do have a fetish for soaps and shampoos. I wash my face and brush my teeth twice a day. I comb my hair and apply a little bit of liner under the eyes, not to mention some lip gloss. I even know the names of some internationally famous brands. But when it comes down to powders and lotions and mudpacks and lipsticks, I feel as lost as I would probably if I were on the moon.
I was recently at one such place, ready to get a new hair style. Not that the length of my hair would allow much scope for a variety of coiffure. And given the mad rush for the pujas, I could not even make an appointment the first day. So they asked me to come back the next day early in the morning. And here I thought that appointments were made only before meeting the CEOs.
Reluctantly, I went there the next morning. I was made to wait for almost an hour, since a huge crowd already needed to be attended to. So for 60 minutes, I waited there, trying to take in the flurry of activities going on besides me.
Two women as old as my grandma were half lying with some yellow face pack and slices of cucumber on their eyes. And for all the time I stayed, they remained that way, reminding me of Egyptian mummies.
A woman with waist length hair was having something like curd applied to her hair. It is later on that I learnt she was coloring her hair. And she was not coloring it white. It is the usual color of the paste.
In between, a young lady breezed in and asked, “Phesial ka kitna charge?” And her mom asked, “Hair color ka kitna aur henna ka kitna?” (Hair color ka Rs.1,000 and henna ka Rs.250). And just when I thought she was ready to make an about turn and never come back again, she agreed to color her hair. Half an hour later, I saw her sitting on a chair with 3 women attending to her; one at her feet immersed in scented water, revealing hairy calves, one filing her finger nails, and one attending to her hair. The daughter was besides her with the “phesial” stuff. Man, what a sight !
In the meantime, my turn finally came. The lady wrapped me with a dozen plastic sheets and asked me, “Kya karna hai? Hair highlighting? Henna? Facial? Manicure?”
I looked at my neat nails, my simple hands still sans those 8 diamonds, and said, “Just give me a simple, neat hair cut. I do not want the tresses falling on my eyes”.
She looked as if she had seen a ghost. It took her a good 10 minutes to give me what I needed. And all the while, she was like, yeh kijiye na, woh kijiye na, yeh lagaiye na, apne eyebrows thread kijiye na !
For the first time in 24 years, she made me thread my eyebrows. It hurt like hell, probably like the way it did when I broke my leg or had that wisdom tooth pulled out. So much for wisdom! She kept on hurting me, paining me, and she kept on urging me not to move. What did she think, was I a pachyderm not to feel the pain?
So that was 5 more minutes. And this makes it 10+5=15 minutes of grooming up. Just a 15 minutes compared to hours women spend at the beauty parlors. And she charged me some 143 rupees (all taxes included) for a 15 minutes job and an hour’s wait. No hair colors, no mud packs on the face and cucumbers on the eyes. Just a simple hair cut and a painful eyebrow thread.
After looking at me, mom said I looked like my cousin Oishi, a three and a half year old kid.
On my way back, I thought about how the world has progressed while I am still lagging behind. With these thoughts, I fiddled with my purse for some money for the bus fare. And there, I found a paper the lady at the beauty parlor had thrust in my hands with the cash receipt.
“10% discount on all services including bridal make up and hair coloring. Offer valid till 31st December.”
Well, I am not getting married this year. And I am not coloring my hair either. So maybe, I will not need those offers after all.
I rolled those papers into balls and threw them out of the window.
And till date, my eyebrows hurt.
Maybe I am one of those “beautifully challenged” people.
sunshine.