I rarely eat out these days. I love the discipline cooking at
home brings in my life. But once in a while, the craving gets the better of me.
I had been daydreaming about Ethiopian food for a while, and
after subduing it for a week, I ended up at the only Ethiopian place I knew in
town. I had only been there twice before, with friends, and had loved their
lamb preparation. This time, I was on my own.
When I showed up at 5:30 pm, the place was fairly empty barring
a few tables that were occupied. Yet, my server looked around uncomfortably,
wondering where to seat me. I looked around too, noticing tables for four and
two. I asked if I could sit at a particular corner for a table for two. My
server hesitated, asking if I could grab one of the tables outside the
restaurant. It was a public corridor inside an indoor mall, and a fairly busy
one too. I did not want to eat in the middle of a thoroughfare. Hence I
politely declined, asking if I could sit inside the restaurant. So she found a
corner and asked me if I could sit there. That corner did not have tables and
chairs, only stools. One would have to stoop and eat unless one was sitting on
the floor (which was not an option they provided). It did not look like a
comfortable spot. I asked her what the matter was since so many tables were
empty. She said that there was a major concert nearby starting at 7:30 pm and
she was expecting a lot of people to show up for dinner before that. She did
not want me to hold on to the tables for two and four.
I told her that I was on my own and I was going to eat quickly
and leave since I was going back to work. I would not be lingering around. I
had even looked up the menu online before I arrived and was ready to order
right then. She did not look convinced and reluctantly gave me the spot of my
choice before disappearing inside the kitchen.
I had barely settled in my chair for two minutes, placing my
heavy backpack by me when the owner showed up. She told me the same thing, only
more authoritatively. People would be crowding up for dinner soon, and I should
choose that corner they were offering with stools instead of where I was
sitting. I did not want to argue, I was hungry and was already beginning to
feel humiliated. This place was bang opposite to the direction of my home and I
had changed two buses to get there. All I wanted was a quick dinner before
moving on with my life. Reluctantly, I dragged myself and my backpack out of
our spots and took the seat she gave me. My hunch was right, the stools were
uncomfortable, the food table was lower (not higher) than the stool and one
needed to bend at a weird angle while eating.
I did finish my meal as quickly as I had promised but lingered
for a while to see if the fictitious crowd showed up. However, I already knew
the answer to that. Yes, there was some inflow and outflow of people. However,
just like when I had entered, most of the tables remained empty. Instinctively,
I always knew this is what would happen. When my server came with my bill, I
told her the same. She smiled at me sheepishly and disappeared inside the
kitchen.
This episode made me reflect on an aspect of human behavior I
have seen many times- an attachment to the perceived idea of everyone showing
up at the cost of failing to respect those who actually showed up. This is not
the first time that I was witnessing it. How many times have we seen the host
of a party constantly calling those who haven’t made it rather than spending
time with those who actually did? Or someone planning a trip and then constantly
sending reminders to those who do not want to join the trip rather than
planning with those who said yes? Guess what? Those who did not RSVP or reply
to that email or haven’t yet shown up at the party on time are not likely to.
Yet, people remain attached to the idea of larger crowds, full attendance,
filled up rooms, sold out shows, large numbers as an indication of success.
When a meeting where only 10 people showed up is delayed by 5 minutes because
the others did not, we actually waste 50 cumulative minutes. It doesn’t matter
how many did not show up. The time you waste waiting belongs to those who
showed up and not to those who did not.
The moment my server got nervous and told me that the restaurant
would soon start to fill up, I instinctively knew that it would not fill up
(not that I wanted it that way), not at least until I left. But she was
attached to the idea of seeing a full restaurant, rather than taking care of
that one person who actually showed up. I have been recently planning a trip
and on asking four people, only one of them said yes. So I thanked the other
three and started making plans with the one who said yes. Yes, a group of five
would have been great. Actually, no. There is no evidence that a group of five
would be great. It is my attachment to the idea that a group of five will make
a great trip. In this case, only two of us traveling will make a great trip,
because both of us are willing and invested in the trip. It does not mean that
the five of us will not have an awesome trip in the future. Just not this time.
Businesses suffer. Relationships suffer. Families suffer. All
because of the single-minded attachment to a larger crowd showing up
(indicating greater perceived success) than being thankful to those who actually
showed up. The inability to let go of what has slipped from the hand than
holding on to what is still in hand. Think about how happy a customer I’d be
had they let me sit properly to enjoy my meal, the one meal I was eating
outside after months. Yet we continue to pine for those who did not show up
rather than honor those who actually did.
When I paid for my meal before walking out of a still empty
restaurant, this is what I wrote on the merchant’s copy of the receipt- “I wish
you’d let me sit more comfortably and enjoy my meal.”
sunshine